Effective Date: 17.12.2025
The purpose of this Privacy Policy (hereinafter: the “Privacy Policy”) is to inform users of the website
www.natuir.com,
customers, subscribers, partners, members, and other persons (hereinafter: “individuals”) about the purposes, legal bases, and types of processing of personal data, as well as the rights of individuals in the area of personal data protection.
The Provider pays special attention to the protection of personal data. All personal data are treated confidentially and are used exclusively for the purposes for which they were collected. We handle personal data carefully, in accordance with applicable legislation and in line with the highest information security standards.
We ensure the security of personal data through appropriate organizational measures, work procedures, and technical and technological solutions that protect data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
This Privacy Policy also further explains the consents given by individuals for the processing of personal data.
In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), this Privacy Policy includes the following information:
1. The controller of personal data is:
Slovanski Grand d.o.o.
Dolenjska cesta 242
1000 Ljubljana
Slovenia
E-mail: [email protected]
In certain cases, Slovanski Grand d.o.o. acts as a joint controller together with the Natuir brand.
This Privacy Policy applies to all individuals who:
The Provider does not intentionally collect children’s personal data. In the event of inadvertent submission of a minor’s personal data, the Provider will act in accordance with applicable legislation and take appropriate measures to protect and/or delete such data.
If you are only a visitor to the website, data about you are collected mainly through cookies.
If you are a service user or a customer, we also process the following personal data:
The Provider is not responsible for the accuracy of the data provided by users.
We process personal data for:
Based on legal obligations, we process data for:
Based on legitimate interest, we process data for:
Based on consent, we process data for:
An individual may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
Natuir uses the GoAffPro platform to manage its affiliate and partner program.
Affiliate partners act as independent controllers of personal data for data they collect through their own websites, social networks, or other channels. The Provider is not responsible for the processing of personal data carried out by affiliate partners outside of Natuir’s official systems.
Individuals are advised to review the privacy policies of individual partners before providing personal data.
Personal data may be disclosed to:
Appropriate contractual arrangements for the protection of personal data are concluded with all processors.
Personal data are retained:
After the retention period expires, data are deleted, anonymized, or blocked.
Individuals have the right to:
Requests should be sent to: [email protected]
We will respond to requests no later than within 30 days.
Cookies are small files stored on a device when visiting a website. They are used for the proper functioning of the website, improving user experience, and analyzing visits.
The website uses:
Analytics and marketing cookies are used only based on the individual’s consent, which can be changed or withdrawn at any time.
If an individual believes that personal data processing is unlawful, they have the right to lodge a complaint with:
Information Commissioner of the Republic of Slovenia
https://www.ip-rs.si
For any questions regarding personal data protection, you can contact us at: [email protected]
If you have any inquiries about this Privacy Notice, if you would like to update information we have about you, or if you wish to exercise your data protection rights, you may contact via the contact form or our by e-mail [email protected].
The Natuir.com website and internet shop, the Natuir brand, and the brand owner and brand management company are not responsible for the consequences of the use of products purchased through the online shop www.natuir.com, which are caused by use that does not comply with the instructions for the use of these food supplements, cosmetics and other products.
All information on the website www.natuir.com is only useful as a source of general information and is not a substitute for a consultation with a doctor or pharmacist. In relation to your medical condition or illness, you must contact your personal doctor or pharmacist.
Before use, carefully read the instructions! Talk to your doctor or pharmacist about the risk and side effects.
1. PURCHASE OF PRODUCTS
A. SUBMISSION OF ORDERS
1.1. You can place orders on the official website of NATUIR by selecting the products you want to buy. Placing an order is considered your offer to purchase the selected products.
1.2. An order is considered to be placed when the following steps are completed:
1.2.1 when ordering online, you selected the products you want to buy using the “add to shopping cart” option; you can review and change the contents of the shopping basket at any time by changing the quantity of products, deleting products or removing the entire contents of the shopping basket;
1.2.2 you entered your unique coupon code for a personal discount in the appropriate field, which links this purchase to your NATUIR Partner account.
1.2.3 you have provided personal data necessary for delivery; and
1.2.4 you have selected the desired method of delivery and payment.
1.3. Once your online order is placed, it cannot be changed on the website; to make changes you must contact partners service within 2 hours from the moment you place your order at [email protected]
1.4. Once we have accepted your order, you will receive an order confirmation via email, which will form the sales contract. We may reject your order without giving a reason for rejection. We will fully refund any payments you have already made.
1.5. In addition to the order confirmation, you will receive details of the products that have been sent to you and any other necessary information.
1.6. If you place an order online, please note the following:
1.6.1 the concluded contract will not be saved or accessible: the contract consists of your order and conditions on the website (which can be saved or printed), or we can communicate them by other means of communication;
1.6.2 the contract can only be concluded in English and not in other languages;
1.6.3 NATUIR complies with the codes of conduct set out in clause 10 of these terms and conditions.
1.7. Confirmed and paid orders cannot be canceled except as described in clause 5.
1.8. Orders can be placed at any time during the day, except for certain limited unavailability at the end of the calendar month, when we calculate commissions for NATUIR Partners.
1.9 Not all products will always be available. If an item is out of stock at the time you place your order, we will try to notify you before completing your order so that you can exchange or remove the item from your cart.
1.10 If the attachment in the parcel with your order does not correspond to your order, claims regarding this matter will be accepted within 5 working days following the date you received the parcel. When filing a claim, please take a photo of the attachment and describe the problem. Claims are accepted to the following address: [email protected]
1.11 NATUIR Website is occasionally and temporarily unavailable due to maintenance or for various technical reasons. NATUIR is not responsible for such unavailability and will reject any claims made by customers or other visitors.
1.12 A Group order is two or more orders made by NATUIR Partners and combined into one parcel box. The rules and conditions for creating a Group order are described in the “Group orders and Disclaimer” .
B. PRICES AND PAYMENT
4.13 Unless otherwise stated, the prices of the products on the official NATUIR Website represent the full retail price of the products at the time of placing the order. All prices are shown in euro and include VAT.
4.14 We reserve the right to change prices at any time and at our sole discretion, but any change to the prices of products you select prior to placing an order will not form part of the mutual agreement unless we expressly agree to it.
4.15 Prices do not include carriage, delivery and other fees and charges or customs clearance, when delivering outside the European Union, which are clearly marked as additional costs to the price during the ordering process and may vary depending on the delivery method you have chosen. Payment for delivery is recalculated monthly, depending on changes in tariffs of logistics companies. You can see the shipping cost in your cart during checkout. Customs duties arising during delivery are not displayed at the time of ordering and must be paid by the Partner and the Client themselves before delivery of the order. NATUIR will not reduce the value of the contents of the parcel in order to reduce customs duties for the Partner or the client, each Partner or client must independently pay all customs expenses incurred as a result, in accordance with the current legislation of the recipient country.
4.16 Prices may be reduced from time to time. In accordance with the NATUIR Сompensation plan for NATUIR Partners or any other policy or commercial program, we may provide you with additional discounts. Any questions about price calculations can always be addressed to the Partners service at [email protected]
4.17 You can make payments by debit or credit card or by other means set out in these terms or any policy NATUIR. We accept most payment bank cards.
4.18 We reserve the right to work with a third party service provider for the purpose of approving payments. You will receive invoices and payment messages from this third party provider.
4.19 Information on payment methods is included in the policies and procedures. If you want additional information, please contact NATUIR Partners service at [email protected].
4.20 For the security of online card payments, all payment information is encrypted. Given that NATUIR cooperates with authorized payment service providers, credit card data is handled appropriately and in accordance with international payment card data security standards.
4.21 If we enable the option of recurring card payments, you will be able to explicitly choose and subscribe to this convenient payment method. All subsequent payments will then be authorized to your payment card at the time of placing the order and the amount will be debited at the time NATUIR ships the ordered products. You can cancel the recurring payment method at any time by visiting your profile in the Customer section (“My account”) and clicking on the “Payment methods” tab.
4.22 You agree to receive electronic invoices. On request, NATUIR can send you invoices in paper form.
C. DELIVERY AND TRANSFER OF RISK
4.23 Ordered products can only be delivered to countries where it is open on the official NATUIR website.
4.24 You will choose the place of delivery of the products during the ordering process.
4.25 We will process and deliver the order as soon as possible, but no later than 30 days after confirming the order. We will not be responsible for delays in delivery due to circumstances beyond our control.
4.26 Risk of loss of the Products and ownership of the Products shall pass to you upon delivery of the Products.
4.27 NATUIR shall not be liable if the products are not delivered, if they are delivered to an incorrect address, or if there is a delay in delivery if incorrect or incomplete personal information has been entered.
4.28 When arranging delivery by self-pickup of purchased products from our warehouse, all risks fall on the Customer (Partner, Member) at the moment the products leave the warehouse.
4.29 Orders delivered outside the European Union may be subject to additional duties during customs clearance. NATUIR is not responsible for these expenses; the buyer and Partner assume all risks associated with the occurrence of such expenses.
4.30 We reserve the right to unilaterally cancel your order at any time if we have reason to suspect that you are in breach of any of the Terms.
D. COMPLIANCE OF OUR PRODUCTS
4.31 We guarantee that NATUIR products are manufactured to highquality standards and the Code of Conduct.
5. RIGHT TO CANCEL ORDERS
5.1. We strictly adhere to the product returns rules applicable in the country where the purchase was made (for further information see paragraph 5.3).
5.2. Without prejudice to your right to cancel any order and return products, please check its contents upon receipt to ensure that it does not contain products that could be damaged in transit. You or the person receiving the products on your behalf must notify Customer Service immediately by filing a claim and describing the damage/defect. You can also send the request by e-mail to the address [email protected]
5.3. Right to return products and refund
5.3.1 You may cancel your order for Products without giving any reason during the period specified below in clause 5.3.2. This means that if you change your mind or for any other reason do not want to keep the product and the integrity of the Product packaging will be preserved, you can inform us of your decision to cancel the order within a reasonable period and you will receive a refund.
5.3.2 You may cancel an order at any time, including after receiving an order confirmation by email, but no later than 14 calendar days from the day the order was delivered to you.
5.3.3 To cancel an order, write to us by email at [email protected].
5.3.4 You will receive a full refund of the price you paid for the Products excluding shipping costs and other expenses incurred as a result of shipping the products. We may deduct the loss in value of any product supplied from your refund if the loss is due to your negligence. We will process your return as soon as possible and in any event within (a) 14 calendar days from the day on which we receive all supplied products from you, or (b) (whichever is earlier) 14 calendar days from the day on which you provide evidence, that you have returned the products, or (c) if the products have not been delivered, 14 calendar days from the day on which you notify us of the cancellation. If you have returned the Products to us because they are incorrect or different from the description, please see paragraph 5.3.5.
5.3.5 If you have returned products to us because they are incorrect, we will refund you in full the price of the incorrect product, any applicable delivery charges and any reasonable costs incurred in returning the product, related to this product only-
5.3.6 We may refund you to the credit card, debit card or other means you used to pay; in no case will you pay any fees for the refund.
5.3.7 If the products have been delivered to you:
5.3.7.1 you must return the products to us without undue delay and in any event no later than 14 calendar days from the day on which you made the order. The deadline is met if you send the products back before the expiry of 14 days;
5.3.7.2 you will be responsible for the direct costs of returning the Products, unless the Products are incorrect or different from the description (in which case see paragraph 5.3.5), ; and
5.3.7.3 it is your legal duty to keep the Products in your possession and to look after them while they are with you.
5.3.8 We are legally obliged to deliver products that are in accordance with the contract. As a buyer, you will always have legal rights in relation to products that are incorrect or different from the description. The refund policy in point 5.3 or in these terms and conditions does not affect these legal rights. Advice on your legal rights in the country where the purchase was made is available at the European Consumer Center Slovenia.
5.4 In addition, we guarantee the quality of all products under the NATUIR name, and confirm that production meets the highest quality standards. We are confident that our products will meet the expectations of our customers in every respect. Refunds do not apply to products that have been intentionally damaged or misused. Unless otherwise stated, returns and refunds under this clause will be made in accordance with the terms of the previous paragraphs in point 5.
