Effective Date: 22 December, 2023
The password-protected parts of the Natuir Website are intended exclusively for Affiliates of Natuir, Natuir Partners, Natuir Members and their customers.
Please note: Passwords should not be given to third parties and must be protected from unauthorized access. If you become aware of any unauthorized use of your password, you must notify Natuir immediately via the contact form on the Natuir website. Natuir disclaims any liability and responsibility for damage caused as a result of improper use of passwords.
All personal data provided to Natuir while using the Natuir Website will be handled in accordance with the Website Privacy Policy. If you register or log in as an Affiliat of Natuir, Natuir Partner, Natuir Member the Privacy Policy for Natuir Members applies in addition. If you register or log in as a Customer, the Privacy Policy for Customers applies in addition.
All information provided to Natuir during the use of the Natuir Website must be correct, complete, and up to date. If we have reason to believe that incorrect, incomplete or outdated information has been provided, access to the Natuir Website may be limited or blocked.
The Natuir Website and materials made available on the Natuir Website are protected by intellectual property rights, including copyrights, trade names and trademarks, including the name “Natuir” and the Natuir logo, and belong to the owners of the Natuir brand, can be used under license from Natuir or with the permission of the owners of the Natuir brand. Materials protected by such intellectual property rights include the design, layout, look, appearance, graphics, photos, images, articles, stories and other materials available on the Natuir Website (collectively, “Website Materials”).
Website Materials may only be reproduced, distributed, published or otherwise publicly presented based on a prior written consent by Natuir. As an exception to this rule, Natuir grants Affiliats of Natuir, Natuir Partners, Natuir Members a limited, non-exclusive, revocable license to use Website Materials solely for the purposes of operating their business with Natuir by downloading, storing, printing, copying, sharing and displaying Website Materials, provided that the Material is unaltered and the source of information is quoted in case any Website Materials are disclosed to third parties. Should you have additional questions on the use of the Website Materials, please contact us through the Contact Form.
The right to use the password-protected parts of the Natuir Website ends upon termination of Natuir membership without the need for any further actions by Natuir. In the event of termination, the ex member must delete or destroy all stored, printed or copied materials, unless they must be retained to comply with legal requirements.
We may link to other websites which are not within our control. We are not responsible or liable for the information or materials made available by such third party websites. We encourage you to read the terms of use and privacy statements of all third party websites before using such websites or submitting any personal data or any other information on or through such websites.
Inserting links from third party website to www.natuir.com requires prior written consent from Natuir. Should you wish to establish link from other websites, please contact us through the Contact Form.
Within the limits established by law, neither Natuir nor its affiliates shall be liable for any direct, indirect, consequential or other damages what so ever, including but not limited to property damage, loss of use, loss of business, economic loss, loss of data or loss of profits, arising out of or in connection with your use or access to, or inability to use or access the to the Natuir Website, to its applications and to the member’s personal account with all its contents.
Natuir will use reasonable efforts to ensure that the information and materials provided on this Website are correct. However, Natuir cannot guarantee the accuracy of all information and materials and does not assume any responsibility or liability for the accuracy, completeness or authenticity of any information and materials contained on this Website. We do not warrant that the operation of this Website will be uninterrupted or error-free, or that this Website is free from viruses or other components that may be harmful to equipment or software. Natuir does not guarantee that the Natuir Website will be compatible with the equipment and software which you may use and does not guarantee that the Natuir Website will be available all the time or at any specific time.
You agree to indemnify, defend and hold Natuir and its affiliates harmless from any liability or loss, related to either your violation of these Website Terms of Use or your use of the Natuir Website.
In case of a violation of these Website Terms of Use, particularly in case of use of the Natuir Website or individual elements of the Natuir Website for other than its intended use, access to the Natuir Website may be restricted or blocked.
Natuir generally reserves the right to partially or entirely alter, block, or discontinue the Natuir Website or its content at any time and for any reason.
Should one of the provisions of these Website Terms of Use be invalid or declared invalid by a court, this will not affect the validity of the remaining terms.
The use of the Natuir Website and these Website Terms of Use are governed by the laws of Slovenia. Unless otherwise provided by law, the courts of Slovenia have exclusive jurisdiction and venue for any disputes arising from or in connection with the use of the Natuir Website or these Website Terms of Use.
This Privacy Notice describes how Natuir (“AII”) and owner of the brand Slovanski Grand d.o.o (Dunajska cesta 106, 1000 Ljubljana, Slovenia) (together, “Natuir” or “we” or “us”) use personal data collected or received from visitors (“Visitors” or “you”) of this website (“Website”). It describes how we collect or receive your personal data, the types of personal data we process, how we use, share and protect these data, how long we retain these data, your rights with respect to the processing of your personal data, and how you can contact us about our privacy practices. We act as joint controllers in relation to your personal data.
If you are an Natuir Partner or Natuir Member, please read Affiliate Program Operating Agreement and Privacy Notice accessible when you log in to the Website as an Member (https://partners.natuir.com/program-legal/terms), which includes information about how process your personal data when you are logged in on the Website as an Member or Partner. If you are a Registered Customer, please read our Registered Customer Privacy Notice accessible when you log in to the Website as a Customer, which includes information about how we process your personal data when you are logged in on the Website as a Customer.
Our website address is: https://natuir.com. Where we ask you to provide us with your personal data, we will indicate whether providing the personal data is a statutory or contractual requirement, or a requirement necessary to enter into and/or facilitating a contract, as well as whether you are obliged to provide the personal data and of the possible consequences of a failure to provide the personal data.
Natuir collects and receives personal data from Visitors in various ways, such as:
When you contact us through the various communication channels provided on the “Contact Us” webpage of the Website, we collect personal data and other information that you provide. Examples of such personal data include e-mail addresses, telephone numbers or online forms. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
What are cookies?
How do we use cookies?
Manage cookie preferences
You can change your cookie preferences any time by clicking the button with the image of a cookie in the lower left corner of the site page. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/
Safari: https://support.apple.com/
Firefox: https://support.mozilla.org/
Internet Explorer: https://support.microsoft.com/
If you are using any other web browser, please visit your browser’s official support documents.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
You have a choice regarding the use of Cookies as described in this policy. Please note that rejecting or removing certain Cookies may result in inadequate Services. You can adjust your web browser settings, usually located in the ‘Options’ or ‘Preferences’ menu of your browser. In order to delete stored Cookies or to change these settings, the following links may be helpful:
If you are primarily concerned about third-party Cookies generated by advertisers, and you live in the US, Canada, Europe or the UK, you can also opt out from the collection of your data by our advertising partners who participate in the Digital Advertising Alliance. Opt-out by visiting:
In addition, on your mobile device, you can change your device settings to control whether you see online interest-based ads. Please note that when you get a new computer, install a new browser, erase or otherwise alter your browser’s cookie file (including upgrading certain browsers), you may also clear the opt-out Cookies installed once you opt-out, so an additional opt-out will be necessary to prevent additional tracking.
For detailed information on how to manage or delete cookies, visit https://www.aboutcookies.com/, https://allaboutcookies.org/, http://www.youronlinechoices.co.uk/.
We only process your personal data to the extent it is necessary:
1. For the performance of an agreement with us or in order to take steps at your request prior to entering into an agreement with us;
2. To comply with our legal obligations, including to:
3. For the purpose of our legitimate interests, including to:
Natuir does not sell, rent, or trade your personal data. We do share your personal data among us as joint controllers and with:
We transfer the personal data we collect about you to entities within the Natuir organization, as well as to third-party service providers that process personal data on our behalf. Some of these companies and service providers are located in countries other than the country in which the personal data was originally collected. The laws of those countries may not have the same level of data protection as the country in which you initially provided the personal data. When we transfer your personal data to other countries, we will protect that personal data as described in this Privacy Notice and in accordance with applicable law.
For personal data originating from the European Economic Area (“EEA”) that are transferred to countries that have not been recognized by the European Commission as providing an adequate level of data protection, we have put in place contractual safeguards (based on the European Commission’s Standard Contractual Clauses for data transfers outside the EEA) or rely on an equivalent legal mechanism to ensure that your personal data remain protected. For more information on the safeguards we have put in place to protect your personal data when transferred outside the EEA (including how to obtain a copy or consult these safeguards), please contact us at [email protected].
We maintain appropriate technical and organizational security safeguards designed to, protect the personal data we process against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use.
We store personal data as long as necessary to fulfil the purposes for which we collect the data (see above under “How We Use the Personal Data We Collect”), except if required or allowed otherwise by law. Please contact us using our contact details provided below if you have any questions with respect to our data retention practices.
The Website may contain links to websites maintained by third parties, whose information and privacy practices are different than ours. We are not responsible or liable for the information or privacy practices employed by such third parties. We encourage you to read the privacy statements of all third party websites before using such websites or submitting any personal data or any other information on or through such websites.
Natuir may update this Privacy Notice from time to time. We will notify you of any significant changes to this Privacy Notice on the relevant Natuir websites, in official Natuir publications, or through other appropriate communication channels. All changes shall be effective from the date of publication, unless otherwise provided in the notification.
Subject to the relevant legislative provisions, you have the following data protection rights:
You have the right to obtain confirmation as to whether or not your personal data are being processed and, where this is the case, access to the personal data. You also have the right to ask us for a copy of your personal data.
You have the right to ask us to rectify personal data about you that you think are inaccurate. You also have the right to ask us to complete data you think are incomplete. This right always applies.
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your data where there’s no compelling reason for us to keep using the data. This is not a general right to erasure; there are exceptions, e.g. if we have a legal obligation to keep your data.
You have the right to ask us to restrict the processing of your personal data in certain circumstances.
This right only applies to personal data you have given us. You have the right to ask that we transfer the data you gave us to another organization or give the data to you.
Where you have provided us with consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing that has been carried out based on your consent prior to the withdrawal.
When we process your personal data for purposes of pursuing our legitimate interests, you have the right to object to such processing at any time. If you object, we will stop the processing unless we have strong and legitimate reasons to continue using your data.
If you would like to learn more about any of these rights, please contact us at [email protected].
If you have concerns about the way we handle or process your personal data, please contact our Privacy Office (contact details below) who will investigate the matter and report back to you. If you are still not satisfied after our response, depending on the law of the country where you live or work, you may have the right to complain to a data-protection regulator.
If you have any inquiries about this Privacy Notice, if you would like to update information we have about you, or if you wish to exercise your data protection rights, you may contact via the contact form or our by e-mail [email protected].
3. 1 The Natuir.com website and internet shop, the Natuir brand, and the brand owner and brand management company are not responsible for the consequences of the use of products purchased through the online shop www.natuir.com, which are caused by use that does not comply with the instructions for the use of these food supplements, cosmetics and other products.
All information on the website www.natuir.com is only useful as a source of general information and is not a substitute for a consultation with a doctor or pharmacist. In relation to your medical condition or illness, you must contact your personal doctor or pharmacist.
Before use, carefully read the instructions! Talk to your doctor or pharmacist about the risk and side effects.
4. PURCHASE OF PRODUCTS
A. SUBMISSION OF ORDERS
4.1. You can place orders on the official website of NATUIR by selecting the products you want to buy. Placing an order is considered your offer to purchase the selected products.
4.2. An order is considered to be placed when the following steps are completed:
4.2.1 when ordering online, you selected the products you want to buy using the “add to shopping cart” option; you can review and change the contents of the shopping basket at any time by changing the quantity of products, deleting products or removing the entire contents of the shopping basket;
4.2.2 you entered your unique coupon code for a personal discount in the appropriate field, which links this purchase to your NATUIR Partner account.
4.2.3 you have provided personal data necessary for delivery; and
4.2.4 you have selected the desired method of delivery and payment.
4.3. Once your online order is placed, it cannot be changed on the website; to make changes you must contact partners service within 2 hours from the moment you place your order at [email protected]
4.4. Once we have accepted your order, you will receive an order confirmation via email, which will form the sales contract. We may reject your order without giving a reason for rejection. We will fully refund any payments you have already made.
4.5. In addition to the order confirmation, you will receive details of the products that have been sent to you and any other necessary information.
4.6. If you place an order online, please note the following:
4.6.1 the concluded contract will not be saved or accessible: the contract consists of your order and conditions on the website (which can be saved or printed), or we can communicate them by other means of communication;
4.6.2 the contract can only be concluded in English and not in other languages;
4.6.3 NATUIR complies with the codes of conduct set out in clause 10 of these terms and conditions.
4.7. Confirmed and paid orders cannot be canceled except as described in clause 5.
4.8. Orders can be placed at any time during the day, except for certain limited unavailability at the end of the calendar month, when we calculate commissions for NATUIR Partners.
4.9 Not all products will always be available. If an item is out of stock at the time you place your order, we will try to notify you before completing your order so that you can exchange or remove the item from your cart.
4.10 If the attachment in the parcel with your order does not correspond to your order, claims regarding this matter will be accepted within 5 working days following the date you received the parcel. When filing a claim, please take a photo of the attachment and describe the problem. Claims are accepted to the following address: [email protected]
4.11 NATUIR Website is occasionally and temporarily unavailable due to maintenance or for various technical reasons. NATUIR is not responsible for such unavailability and will reject any claims made by customers or other visitors.
4.12 A Group order is two or more orders made by NATUIR Partners and combined into one parcel box. The rules and conditions for creating a Group order are described in the “Group orders and Disclaimer” .
B. PRICES AND PAYMENT
4.13 Unless otherwise stated, the prices of the products on the official NATUIR Website represent the full retail price of the products at the time of placing the order. All prices are shown in euro and include VAT.
4.14 We reserve the right to change prices at any time and at our sole discretion, but any change to the prices of products you select prior to placing an order will not form part of the mutual agreement unless we expressly agree to it.
4.15 Prices do not include carriage, delivery and other fees and charges or customs clearance, when delivering outside the European Union, which are clearly marked as additional costs to the price during the ordering process and may vary depending on the delivery method you have chosen. Payment for delivery is recalculated monthly, depending on changes in tariffs of logistics companies. You can see the shipping cost in your cart during checkout. Customs duties arising during delivery are not displayed at the time of ordering and must be paid by the Partner and the Client themselves before delivery of the order. NATUIR will not reduce the value of the contents of the parcel in order to reduce customs duties for the Partner or the client, each Partner or client must independently pay all customs expenses incurred as a result, in accordance with the current legislation of the recipient country.
4.16 Prices may be reduced from time to time. In accordance with the NATUIR Сompensation plan for NATUIR Partners or any other policy or commercial program, we may provide you with additional discounts. Any questions about price calculations can always be addressed to the Partners service at [email protected]
4.17 You can make payments by debit or credit card or by other means set out in these terms or any policy NATUIR. We accept most payment bank cards.
4.18 We reserve the right to work with a third party service provider for the purpose of approving payments. You will receive invoices and payment messages from this third party provider.
4.19 Information on payment methods is included in the policies and procedures. If you want additional information, please contact NATUIR Partners service at [email protected].
4.20 For the security of online card payments, all payment information is encrypted. Given that NATUIR cooperates with authorized payment service providers, credit card data is handled appropriately and in accordance with international payment card data security standards.
4.21 If we enable the option of recurring card payments, you will be able to explicitly choose and subscribe to this convenient payment method. All subsequent payments will then be authorized to your payment card at the time of placing the order and the amount will be debited at the time NATUIR ships the ordered products. You can cancel the recurring payment method at any time by visiting your profile in the Customer section (“My account”) and clicking on the “Payment methods” tab.
4.22 You agree to receive electronic invoices. On request, NATUIR can send you invoices in paper form.
C. DELIVERY AND TRANSFER OF RISK
4.23 Ordered products can only be delivered to countries where it is open on the official NATUIR website.
4.24 You will choose the place of delivery of the products during the ordering process.
4.25 We will process and deliver the order as soon as possible, but no later than 30 days after confirming the order. We will not be responsible for delays in delivery due to circumstances beyond our control.
4.26 Risk of loss of the Products and ownership of the Products shall pass to you upon delivery of the Products.
4.27 NATUIR shall not be liable if the products are not delivered, if they are delivered to an incorrect address, or if there is a delay in delivery if incorrect or incomplete personal information has been entered.
4.28 When arranging delivery by self-pickup of purchased products from our warehouse, all risks fall on the Customer (Partner, Member) at the moment the products leave the warehouse.
4.29 Orders delivered outside the European Union may be subject to additional duties during customs clearance. NATUIR is not responsible for these expenses; the buyer and Partner assume all risks associated with the occurrence of such expenses.
4.30 We reserve the right to unilaterally cancel your order at any time if we have reason to suspect that you are in breach of any of the Terms.
D. COMPLIANCE OF OUR PRODUCTS
4.31 We guarantee that NATUIR products are manufactured to highquality standards and the Code of Conduct.
5. RIGHT TO CANCEL ORDERS
5.1. We strictly adhere to the product returns rules applicable in the country where the purchase was made (for further information see paragraph 5.3).
5.2. Without prejudice to your right to cancel any order and return products, please check its contents upon receipt to ensure that it does not contain products that could be damaged in transit. You or the person receiving the products on your behalf must notify Customer Service immediately by filing a claim and describing the damage/defect. You can also send the request by e-mail to the address [email protected]
5.3. Right to return products and refund
5.3.1 You may cancel your order for Products without giving any reason during the period specified below in clause 5.3.2. This means that if you change your mind or for any other reason do not want to keep the product and the integrity of the Product packaging will be preserved, you can inform us of your decision to cancel the order within a reasonable period and you will receive a refund.
5.3.2 You may cancel an order at any time, including after receiving an order confirmation by email, but no later than 14 calendar days from the day the order was delivered to you.
5.3.3 To cancel an order, write to us by email at [email protected].
5.3.4 You will receive a full refund of the price you paid for the Products excluding shipping costs and other expenses incurred as a result of shipping the products. We may deduct the loss in value of any product supplied from your refund if the loss is due to your negligence. We will process your return as soon as possible and in any event within (a) 14 calendar days from the day on which we receive all supplied products from you, or (b) (whichever is earlier) 14 calendar days from the day on which you provide evidence, that you have returned the products, or (c) if the products have not been delivered, 14 calendar days from the day on which you notify us of the cancellation. If you have returned the Products to us because they are incorrect or different from the description, please see paragraph 5.3.5.
5.3.5 If you have returned products to us because they are incorrect, we will refund you in full the price of the incorrect product, any applicable delivery charges and any reasonable costs incurred in returning the product, related to this product only-
5.3.6 We may refund you to the credit card, debit card or other means you used to pay; in no case will you pay any fees for the refund.
5.3.7 If the products have been delivered to you:
5.3.7.1 you must return the products to us without undue delay and in any event no later than 14 calendar days from the day on which you made the order. The deadline is met if you send the products back before the expiry of 14 days;
5.3.7.2 you will be responsible for the direct costs of returning the Products, unless the Products are incorrect or different from the description (in which case see paragraph 5.3.5), ; and
5.3.7.3 it is your legal duty to keep the Products in your possession and to look after them while they are with you.
5.3.8 We are legally obliged to deliver products that are in accordance with the contract. As a buyer, you will always have legal rights in relation to products that are incorrect or different from the description. The refund policy in point 5.3 or in these terms and conditions does not affect these legal rights. Advice on your legal rights in the country where the purchase was made is available at the European Consumer Center Slovenia.
5.4 In addition, we guarantee the quality of all products under the NATUIR name, and confirm that production meets the highest quality standards. We are confident that our products will meet the expectations of our customers in every respect. Refunds do not apply to products that have been intentionally damaged or misused. Unless otherwise stated, returns and refunds under this clause will be made in accordance with the terms of the previous paragraphs in point 5.
